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Horse Pilot Help center

Discover our area dedicated to resolving your questions: it concerns our products, orders, payments, shipping, returns and transaction security.

Horse Pilot: FAQ and troubleshooting

How do I know if there is a Horse Pilot reseller around me?

Where can i try horse pilot products on?

General

Hto know if the model and color of my choice is currently in stock?

I’m not sure what size I should order ?

I have a problem with a Horse Pilot product, how do I fix it?

How can I get new buttons?

Which material are used for horse pilot clothing?

How can I take care of my horse pilot equipment?

Do horse pilot products contain animal fur?

How to fit the Teknit Boot?

Which size to choose?

How to size the Teknit Boot?

Will the Knit material loose its tension?

How high is the heel? Is it legal in competition?

How long does the boot last?

Will the friction of the Teknit boot against the saddle damage it?

Is the Teknit Boot waterproof?

Does the Teknit Boot provide good ankle support?

If my horse runs over my foot, is there a reinforced area to ensure my safety?

TEKNIT BOOT

How to change gas cartridge?

Can a horse airbag be used on a motorcycle?

AIRBAG TWIST'AIR

Products

How do I know if you received my order and when will the payment be debited ?

How can I order?

How long does it take for my order to be dispatched?

Need help with your coupon code?

Will I be kept informed of the progress of my order?

Do your prices include VAT?

What payment methods does horse pilot accept ?

I have validated my order and made the payment but I realize there is an mistake in my order (wrong product, wrong colour, wrong size, wrong address): how can I fix it ?

Combien de temps faut-il compter pour un remboursement ?

Ordering and payment

Which countries do you ship to ?

What are my options if the horse pilot products I've ordered don't fit?

Which carrier do you use to ship your products?

What is the guarantee on my products?

Delivery times

Shipping and returns

How can I be sure that the personal data I give you will remain confidential?

Is payment by credit card on the Horse Pilot site secure?

Safety

Women's size guides

Men's size guides

Children's size guides

Size guides

Currency reward equivalents

Vouchers

Create a customer account

Club House - Loyalty program

FAQ: here you'll find all the frequently asked questions about ordering and payment on the Horse Pilot website.

FAQ: find answers to frequently asked questions about "Shipping and Returns" for Horse Pilot products.

FAQ: find the answers to the most frequently asked questions about Safety for Horse Pilot products.

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