FAQ: find answers to frequently asked questions about "Shipping and Returns" for Horse Pilot products.
We already ship to over 40 countries worldwide, with more being added all the time. Here you'll find a list of our retailers (saddleries, riding gear stores, tak shop, etc.). A list of distributors who sell online is also available on this store loca
Orders are processed as quickly as possible, so that you wait as little as possible. We operate on a working day basis, which means that an order placed on a Friday evening will not be dispatched until Monday.
You have the option of exchanging your products for a different size or color if your order is unsuitable. Exchanges are subject to stock availability, excluding sales and promotions, and must be made with a product of the same value.
The carrier we use varies from country to country. The one that corresponds to your country will be indicated in your shopping cart. We mainly work with the following carriers: DHL, Fedex, TNT, Chronopost, Colissimo.
As a premium brand, our priority is to ensure the highest quality products. If your product is defective, please complete the warranty claim form and submit it online here. You will find the requested order number on your return document in your parc
* delivery times are given by the carriers and may be longer due to factors beyond our control.