What is the guarantee on my products?Updated 8 months ago

As a premium brand, our priority is to ensure the highest quality products. If your product is defective, please complete the warranty claim form and submit it online here.

You will find the requested order number on your return document in your parcel. If you purchased your Horse Pilot products from one of our retailers, contact them and process the claim with them.

After submitting your claim, we will respond within 24 business hours and you will receive a reply by e-mail.

If we accept the claim, we will send you the new product and you can send us the defective product with the prepaid return label in your parcel.